Our workmanship guarantee
Every Fabric Room job comes with a written workmanship guarantee. The period is stated on your quote. Here is what it covers and how it works.
What is covered
- Seams, stitching, piping and buttons coming loose
- Frame joints we have repaired or made
- Foam we supplied losing shape early under normal use
- Curtain headings, hems and linings
- Tracks, brackets and blinds we fitted, including alignment
What is not covered
- Normal wear, pilling and fabric ageing
- Sun fading of natural fibres
- Accidental damage, stains, pets and misuse
- Faults in fabric supplied by the customer
- Motors and parts covered by their own maker warranty, which we pass on to you
How to raise an issue
Send a photo and your quote number on WhatsApp to +971 50 551 1768. We reply within one working day and arrange a visit if needed.
Want this done for you?
Home visits across Dubai, written quote within 24 hours, fitted on a fixed date.
Why we can put it in writing
Every piece is made to a written specification and checked against it before delivery: frame, foam density, stitching, pattern matching and dimensions. We photograph each piece and send you the photos before it leaves. Because we check before you see it, we are comfortable standing behind it after.
How to keep your guarantee valid
- Follow the care notes on your handover sheet
- Keep natural fibres out of all day direct sun or ask us about linings
- Use the cleaning method suited to the fabric code
- Let us know early: small issues are quicker to fix
Care guides
See our upholstery and curtain care guide for Dubai for cleaning, sun and air conditioning advice.
Questions people ask
How long is The Fabric Room guarantee?
The guarantee period is written on your quote and depends on the type of work. Ask us at the home visit and we will confirm it for each item before you order.
Are motors covered?
Motors and electronic parts carry their own maker warranty, which we pass on to you and help you claim. Our guarantee covers how we fitted them.
What if I supplied the fabric?
Our workmanship is still covered. Faults in fabric you supplied, such as weak weave or colour loss, are not.